1. Introduction
This policy sets out refunds and cancellations for services provided by MRJ (trading as baaark.com), registered in Poland (REGON 385160952, NIP PL7532455176).
2. Design services
2.1 Deposits
- A 50% deposit is required for every design project; it books your place in the schedule and work starts only once it is paid
- Deposits are non-refundable
2.2 Custom work
- No refunds on completed custom work: websites, logos, graphics, brand identity
- The final 50% is due before delivery of the completed work
2.3 Cancellation
- If you cancel before completion, the deposit is retained; work completed beyond the deposit may be charged
- If we cancel because we cannot deliver, the deposit is refunded in full, or in part in proportion to work delivered and accepted
3. Subscriptions
- No refunds for partial subscription periods; the service runs to the end of the paid period
- Unused support hours or credits are not refunded
4. Disputes
- Raise a dispute within 14 days of the charge by emailing hello@baaark.com with the transaction details and the reason
- First response within 2 business days; we aim to resolve within 14 business days and explain the outcome in writing
5. Special circumstances
- Pro-rata refund for extended outages caused by us
- Full refund if we cannot deliver the agreed technical specification; partial refund for reduced functionality, with alternatives offered where possible
6. How refunds are paid
To the original payment method, through Stripe, within 5–10 business days, in the original currency. Bank or exchange fees on international refunds may apply.
7. Exceptions
No refunds for events beyond our control (force majeure, third-party service failures) or where a service was ended for a breach of the Terms.
8. Law
Polish law governs this policy; UK and EU consumer rights are respected where they apply.
Contact
For refund requests (include your order or subscription reference): hello@baaark.com
MRJ (trading as baaark.com), ul. Fabryczna 14d, 53-609 Wrocław, Poland.
